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| General Shipping Information |
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| Warehouse shipment policy |
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Shipping preference may at times require substitution.
Shipping method and charges subject to change without notice
1. Every effort is made for packages to ship out within one business day, from the time of order
2. The carrier method or rate selected, during the checkout process,
may at times require substitution and/or upward adjustment of
shipping rate.
3. Customer authorization will be sought if shipping charges require an
upward adjustment greater than 10% of the rate quoted on the customer
order.
4. Customer special shipping requests must be sent prior to or at time of order and may delay warehouse processing
5. Special shipping requests or concerns may be sent directly to: [email protected]
6. The warehouse attempts to honor special shipping requests, as best
possible , however, no guarantee is made . Each special shipping
request decision is determined, based on feasibility, on an order by
order basis.
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| Winter shipment policy |
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During the months of approximately late November through mid-March,
several Galaxy Nutrients liquid products, in glass bottles, may not be
shipped to northern areas during the freezing temperatures. This is due
to the high-risk of liquid freezing, expansion and glass breakage.
Specifically, the five products that cannot be shipped are:
Springreen Montmorillonite Bentonite
Springreen Calphonite
Springreen Cod Liver Oil
Galaxy Nutrients Atomic Silicon with B Complex
Galaxy Nutrients Sea Electrolytes
If you reside in a freezing temperature zone, please be sure to order
plenty of winter stock of these items, before the freezing winter
arrives.
In the event that Galaxy Nutrients receives an order, during the winter
months, from a freezing temperature zone, with any of the above five
items:
1. The non-freezable portion of the order will be shipped immediately, as usual.
2. The freezable liquid portion of the order will be placed on hold and
shipped at the earliest date possible, based on weather patterns for
that zone. Additional shipping charges may be applied as required.
3. Standard Refund Policy applies to all orders, including "on hold"
freezable orders, shipped at a later date after the winter freeze. |
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